Site survey and fault diagnosis
- For installation and revision requests, an on-site survey is carried out; the quotation is sent to you in writing after the survey.
- Fault diagnosis is performed by measurement; the scope and cost of the repair are communicated to you before work begins.
- If you do not approve the repair, only the service visit fee applies.
- Customers with a maintenance contract are not charged a separate visit fee for fault diagnosis.
Warranty coverage
- Our workmanship and the spare parts we install are warranted for the period stated on the service form.
- If the same fault recurs during the warranty period, the repair is carried out free of charge.
- For new scale installations, the warranty period and coverage are specified separately in the contract.
- Damage caused by lightning, flood, overloading, vehicle collision, unauthorized intervention and lack of maintenance is not covered by the warranty.
Spare parts
Spare parts suitable for the capacity, type and protection class of your scale are used. Alternative part options and the difference between them are presented to you before the work is carried out. Removed parts are handed over if you request them.
Calibration and reports
Results of calibration and maintenance work are delivered as a written report. Reports are stored in our system together with your scale's service history and are resent upon request.
Appointments and occupational safety
Appointments for planned work are scheduled taking your weighing traffic into account. For on-site work, halting vehicle traffic, taking occupational safety measures and obtaining the necessary permits are handled together with the authorized person of the facility.
Payment
You can pay by bank transfer (EFT) or credit card. An invoice is issued for all transactions.