When the scale stops, shipping, receiving and invoicing also stop. That's why we prioritize repair requests, perform remote intervention first whenever possible, and direct our team to the site when needed.
Most common faults we encounter
- Readings constantly fluctuating on the indicator, not returning to zero
- Under- or over-weighing at one corner (load cell or cable issue)
- Complete loss of weighing after lightning or power surge
- Water entering the junction box, moisture-related instability
- Scale software not receiving data from the indicator
- Inaccurate weighing caused by stones, mud or ice jammed under the platform
How do we work?
- Request: A repair request is opened by phone, WhatsApp or form.
- Remote pre-diagnosis: An initial review is carried out via the indicator screen, error code and software connection.
- On-site intervention: The team is dispatched with the required spare parts and the fault is fixed on site.
- Verification: After repair, checks are performed with a test load and the service form is handed over.
We keep critical parts such as load cells, junction boxes and indicators in stock, which allows us to resolve many faults on the first visit.